Shipping Policy
Delivery Policy (UK / International)
| In-Transit Time (Approximation) |
Up to £34.99 | £35 to £139.99 | Over £140 | Estimated Delivery Time | |
|---|---|---|---|---|---|
| UK / International Standard (See Country list below) via International Logistics |
5-12 business days | £8.00 | FREE | FREE |
Non-Prescription Order Processing Time 1-4 business days
Prescription Order Processing Time 4-10 business days
In-Transit Time + Processing Time = Delivery Time
|
| UK / International Priority via UPS or USPS |
4-10 business days | £31.00 | £28.00 | £21.00 | |
| UK / International Express via Preferred Carrier |
3-7 business days |
£38.00 | £31.00 | £24.00 |
Delivery Policy (US)
| In-Transit Time (Approximation) |
Up to £34.99 | £35 to £139.99 | Over £140 | Estimated Delivery Time | ||
|---|---|---|---|---|---|---|
| US Standard via USPS First Class Mail or similar |
East Coast: 1-3 days West Coast: 3-6 days |
£4.00 | FREE | FREE |
Non-Prescription Order Processing Time 1-4 business days
Prescription Order Processing Time 4-10 business days
In-Transit Time + Processing Time = Delivery Time
|
|
| US Priority via USPS or similar |
1-3 business days | £7.00 | £7.00 | £7.00 | ||
| In-Transit Time (Approximation) |
Up to £34.99 | £35 to £139.99 | £140 to £349.99 | Over £350 | ||
| US Two Day Air via UPS |
2 business days | £14.00 | £10.00 | £7.00 | FREE | |
| In-Transit Time (Approximation) |
Up to £34.99 | £35 to £199.99 | Over £200 | |||
| US Overnight via UPS |
1 business day | £31.00 | £21.00 | £14.00 |
International Standard Delivery
The following countries are eligible for free delivery when order is £35 or more. Orders under £35 will be charged £8 for delivery.
- Australia
- Austria
- Belgium
- Brazil
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Russian Federation
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Kingdom
Delivery Estimates
Actual delivery dates may vary due to product availability, delivery location and weather conditions. Delivery times exclude weekends, holidays and the first day when the order is placed after 4pm EST. Please allow additional time for any special requests. PLEASE NOTE THAT CUSTOM LENSES (PROGRESSIVE, BIFOCAL OR HIGH RX'S) (SAPPHIRE CRIZAL)TAKE ADDITIONAL TIME TO PREPARE AND DO NOT FALL UNDER 4-10 BUSINESS DAY AS STANDARD RX ORDERS.
Taxes & Duties:
We are required to collect New York Sales Tax on all non-prescription orders shipped to New York addresses. All international shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports. Any import taxes or Tariffs are the sole responsibility of the consumer. Coolframes.com does not assume any responsibility for any taxes or Tariffs for any items shipped outside the United States. we strongly encourage that our customers check with your local Customs officials for any fees that may be incurred.
We are required to collect New York Sales Tax on all non-prescription orders shipped to New York addresses. All international shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports. Any import taxes or Tariffs are the sole responsibility of the consumer. Coolframes.com does not assume any responsibility for any taxes or Tariffs for any items shipped outside the United States. we strongly encourage that our customers check with your local Customs officials for any fees that may be incurred.
Signature Waiver:
All packages are sent out via trackable services of USPS, UPS or FedEx. For domestic orders, you may select the Signature Waiver Option to request a service that will not require a signature at the time of delivery. We strongly recommend NOT using this option because packages without Signature Confirmation may be left unattended by delivery personnel and then lost. If you choose the Signature Waiver Option and the package is lost, we will not be able to assist you in recovery of the item or compensate you in any way for the loss. We reserve the right to send out packages with Signature Confirmation even if the Signature Waiver Option was selected, especially for "high-risk" orders.